Best Buy Sucks.
Whatever you do, do not ever pre-order anything from bestbuy.com, ever. You won’t get your item. I pre-ordered Neverwinter Nights 2 from them, the Limited Edition, because their online store was the only store that was offering pre-orders for the limited edition. Now after two frustrating phone calls from their customer service center in India, I have come to the conclusion (although I have not been told this by them, because they refuse to just tell me the truth of the matter) that I will never receive my game. So I did what any red blooded American would do - I went to eBay. And I paid. Through the nose. Because Best Buy Sucks.